Customer Review Policy

Customer Review Policy: Prevention and Removal of Fake or Incentivised Reviews

At Express Property Services, we are committed to transparency, integrity, and trust in all aspects of our business, including customer feedback.

We have a strict policy to prevent the publication of fake or misleading reviews. We do not permit the creation or submission of false reviews by staff, associates, or third parties. Any reviews found to be fraudulent, duplicated, or unverifiable will be investigated promptly upon discovery.

We do not offer incentives in exchange for positive reviews.

All customer reviews presented on our website or marketing materials must be genuine and based on verifiable interactions. We take reasonable steps to validate the source and authenticity of all reviews.

This policy is reviewed regularly and updated where necessary to ensure compliance with best practice and relevant guidance.

Should you have any concerns about the authenticity of a review, please contact us.